FAQ

What's CRUE?

CRUE is our Hong Kong-grown brand bringing gemstone and crystal energy to Asia! We create fun everyday gemstone accessories that are cute and wearable, so you're always able to stylishly keep your gemstones and crystals on you. We believe in positivity, community, uplifting one another, and promoting a stronger mental health awareness in HK and Asia. We're always around in HK - come find us!

What's gemstone and crystal energy?

Each gemstone and crystal is scientifically proven to have a unique vibrational frequency based on its molecular structure. This frequency is believed to interact with the body's energy field, and can influence our physical, emotional & spiritual well-being. For centuries, people across cultures have used gemstones for balance, protection, and manifestation. Getting started with gemstone energy is easy—just find a stone that resonates with you, whether through intuition, its meaning, or how it makes you feel. Wear it as an accessory, keep it in your pocket, or place it in your space to invite its energy into your life.

How to choose the right gemstone or crystal

Choosing the right gemstone or crystal is all about what feels right for you! You can start by shopping based on your birth month or zodiac sign for a personal connection. Or, if you're looking to amplify a specific energy—like confidence, calmness, or creativity—check out our ENERGY page, where we match gemstones to the vibes you need most. No matter which stone you choose, it’s all about what speaks to you and supports your journey.

Simple accessories that brighten up your day

Our gemstone accessories are designed to be cute, easy to style, and perfect for everyday wear. Whether you’re dressing up or keeping it casual, they’re a simple way to add a little sparkle and positive energy to your outfit. They also make thoughtful gifts—for yourself or someone special—because we believe in normalizing self-care, supporting each other’s mental health, and making conversations about emotions and well-being more open and uplifting. Carry gemstone energy with you wherever you go and let it be a little reminder that you’ve got this! 💖

Shipping and Returns

We offer free shipping in Hong Kong for all orders, free express shipping for US orders over $250, and international orders over $2,500. Orders process in 2-3 days, with back-ordered items taking an extra 7 days. Shipping times vary by location. We accept returns within 7 days of delivery if items are unused and in original packaging. Customers cover return shipping, and refunds are issued to the original payment method. Shipping fees are non-refundable. For inquiries, contact crue.hk@gmail.com.