Shipping & Returns Policy
Shipping Policy:
At CRUE, we provide free shipping to Hong Kong. You will receive an order confirmation once you place an order.
All orders take 2-3 days to process, depending on time of order and inventory. For orders with items that are back-ordered, these orders will take 7 extra days to process. Orders are dispatched within 24 hours after the order has been processed. You will receive an order shipment confirmation.
Please see below for the estimated shipping time.
If shipping to HK
|
Shipping Method |
Shipping Time |
Cost |
|
Free Shipping |
1-3 business days |
Free |
If shipping to the US
|
Shipping Method |
Shipping Time |
Cost |
|
Free Express Shipping (min. order US$250) |
1-3 business days |
Free |
|
Express Shipping |
1-3 business days |
US$60 |
|
Standard Shipping |
2-14 business days |
US$26 |
If shipping to the Rest of the World
| Shipping Method | Shipping Time | Cost |
| Free Express Shipping (min. order $2,500) | 1-3 business days | Free |
| Express Shipping | 1-3 business days | HK$480 |
| Standard Shipping | 2-30 business days | HK$200 |
We offer a 7-day return policy upon delivery.
-
Request within 7 days of receipt.
-
Item must be undamaged, unused, and in original packaging.
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Must pass our quality inspection.
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Ship to our Hong Kong return address (provided upon request).
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Customer to cover the return shipping fee.
-
Once inspected, we will approve/reject the refund.
-
Approved refunds issued to original payment method.
-
Shipping fees are non-refundable.